At Tory Urban Retreat your treatment time and space are reserved especially for you. We value your business and as a small business ask that you respect The Retreat's scheduling policies.
If you are unable to attend your appointment please provide at least 24 hours notice to avoid any cancellation fees - either by calling or emailing us. We will gladly re-book your appointment.
We do endeavor to send you an email reminder but ultimately the onus is your responsibility to attend your appointment.
Cancellations or re-scheduling of any appointments within 24 hours of the appointment time will incur a charge of 50% of the therapy fee. Private Sauna bookings require 48 hours notice or wil incur a charge of 100% payable via credit card at the time of cancellation.
Cancellations or re-scheduling of any appointments within 5 hours of the appointment time or a no show, will incur a charge of 100% of the therapy fee.
An invoice will be emailed to you in these instances of unused Retreat time or the amount will be added to your account for you to pay in full on your next visit.
We thank you for your understanding in these circumstances.
If you are pregnant, or think you maybe pregnant you NEED to contact us before coming into float.
You will need approval from your health practitioner, our advice & we need to prepare our room especially for you and baby.
"It is important to note that the use of a face mask will enable you to obtain higher levels of oxygen during your session - hence, a more beneficial treatment. You can purchase a reusable mask from our reception, which we can store for you or you can take home with you."
Please note that some of our therapist's charges vary - we will advise you if this is the case after you have booked
|Phone: (04) 384 4329|
|Tory Urban Retreat:
80 Tory Street, Te Aro
|Click here for Google Map»|
|Tory Urban Massage Retreat:
Grand Plimmer Tower, Level 4
|More details here »|